This page (along with the documents referred to on it) outlines the terms and conditions under which we supply any of the products (“Products”) listed on our site. Please read these terms and conditions carefully before ordering any Products from our site. By ordering any of our Products, you agree to be bound by these terms and conditions. Please note that we limit our liability as outlined in paragraph 15 below.
If you wish to print a copy of these terms and conditions for future reference, please print out a copy.
Included:
- SATISFACTION POLICY
- ACCEPTABLE PRINT POLICY
- RETURN & REFUND POLICY
- PRIVACY POLICY
1. Information about us
Our site is operated by IQS. We are registered in Malaysia.
2. Price variation
Price estimates are based on our current costs of production and are subject to amendment at any time after acceptance, in case of any rise or fall in such costs.
3. Tax
We reserve the right to charge sales tax, whether or not included on the estimate or invoice.
4. Preliminary work
All work carried out, whether experimental or otherwise, at the customer’s request, shall be chargeable.
5. Copy
If additional work is required due to unclear or illegible copy supplied by the customer, we will charge additional fees on a time and materials basis to cover the extra work.
6. Proofs
Proofs of all work may be submitted for customer approval. We will not be liable for any errors not corrected by the customer in the proofs. Additional charges may apply for extra proofs requested due to customer changes. When style, type, or layout is left to our discretion, any subsequent changes requested by the customer will incur additional charges.
7. Copyright
You are solely responsible for your use of Content in combination with any other images, graphics, text, or other materials in your Products. You agree not to include any third-party copyrighted works unless you have obtained appropriate authorizations from the owners. You warrant that your Products do not infringe upon any rights of third parties, and that you have all necessary rights or permissions to incorporate third-party material into your Products. By placing an order on this site, you authorize us to produce the Products on your behalf.
8. Company imprint
Unless specifically requested in writing, any work may carry our imprint, positioned at our discretion.
9. Delivery and payment
Turnaround is measured in Working Days, defined as days on which clearing banks are open for normal business. For Guaranteed Turnaround service orders, delivery will be made no later than 10 pm on the last Working Day of the Guaranteed Period. If we fail to deliver within the Guaranteed Period, a service ‘credit’ will be awarded, redeemable against future orders within 6 months.
10. Variations in quantity
We will endeavor to deliver the correct quantity ordered. However, minor variations are expected, and we shall have no liability for such variations. For significant discrepancies, we will offer a Credit based on the quantities missing, as set out in the guidelines.
11. Claims
Damage, delay, or partial loss of goods in transit must be reported in writing within three days of delivery. Other claims must be made within 28 days of delivery.
12. Liability
We make no warranties or representations regarding the merchantability or fitness for a particular purpose of the completed work, and we shall not be liable for indirect or consequential damages, economic loss, loss of goodwill, or data.
13. Standing material
Materials used in production, such as plates and negatives, remain our exclusive property unless supplied by the customer.
14. Customer’s property
The customer’s property is at their own risk while in our possession or in transit to or from the customer. If the customer fails to collect the work within 20 working days, we may charge for storage or dispose of the work.
15. Materials supplied by the customer
We may reject any materials supplied by the customer that are deemed unsuitable. If extra costs arise due to unsuitable materials, the customer may be charged.
16. Credit terms
For invoices not settled within agreed credit terms, we reserve the right to charge interest on overdue debts at a rate of 2% above the MAYBANK base rate and an administration fee.
17. Insolvency
If the customer ceases to pay its debts or is unable to pay debts when due, we may terminate the contract and charge for work already carried out.
18. Illegal matter
We will not print any material that is illegal, defamatory, or infringes on the rights of any third party. The customer will indemnify us against any claims arising from such materials.
19. Periodical publications
Contracts for printing periodicals cannot be terminated without giving 13 weeks’ notice for monthly or more frequent periodicals, or 26 weeks’ notice for other periodicals.
20. Full color printing
We will make reasonable efforts to obtain the best color reproduction but cannot guarantee an exact match in color or texture.
21. Data Protection
By placing an order, the customer consents to the use of their details for accounting and marketing purposes. We may use personal data to inform customers about goods and services similar to those previously provided.
22. Force majeure
We are not liable for failure to perform obligations due to reasons beyond our control, such as natural disasters or industrial actions.
23. Variation to Terms and Conditions
These terms and conditions may be amended from time to time.
24. Law
These terms and conditions will be governed by and construed in accordance with the law, and courts shall have jurisdiction over any matters arising from them.
25. Color Proofs
Due to differences in equipment and conditions, a reasonable variation in color between proofs and the completed job will be deemed acceptable unless otherwise agreed.
26. Electronic manuscript or image
The customer is responsible for maintaining a copy of the original file. We are not liable for accidental damage to media supplied by the customer.
27. Paper
Estimates assume materials supplied will be suitable for standard printing. If extra costs arise from paper issues, the customer may incur additional charges.
28. Machine-readable codes
The customer is responsible for ensuring that machine-readable codes work correctly with intended equipment. The customer will indemnify us against claims related to the failure of codes to read correctly.
29. Interest and other charges
Sums due from the customer will bear interest at a rate of 2% per month if not paid on time, along with any legal costs incurred by us.
30. Sub-Contractors
We may subcontract any or all obligations but will remain liable to the customer.