We are committed to the quality of our products and services. If you are not 100% satisfied with your purchase, please contact us within 5 days from the Ready for Collection date or the scheduled delivery date, and we will arrange for a reprint.
Exceptions: #
We are unable to accept responsibility for the following:
- Spelling, punctuation, or grammatical errors made by the customer.
- Low-quality or low-resolution images uploaded.
- Design errors made by the customer during document creation.
- Non-compliance with the artwork checklist.
- Errors in user-selected options, such as finish, quantity, or product type.
- Color proofs: Due to differences in equipment, paper, inks, and other conditions between color proofing and production runs, a reasonable color variation (within 10%) is acceptable unless otherwise agreed upon.
Procedure for Returning Products: #
- Bring the product back to the outlet where you placed the order.
- Our staff will highlight the issue to the production team and await feedback (1-2 working days, depending on the issue).
- You will receive an update on the status of your issue.
- If your order qualifies for a reprint, we will initiate it, following the normal production timeline starting the next working day.
Refund Policy: #
- Processed Orders: We are unable to offer refunds for orders that have already been processed.
- Unprocessed Orders: You can receive a full refund, minus a 10% handling and administration fee. This fee will be waived if you opt to receive your refund via EP Wallet, which can be used for future purchases.
- Exclusions: Postage, courier, and processing costs (including artwork fees) are not refundable.
We strive for high standards and aim to resolve any issues promptly. Please refer to our Acceptable Print Policy for further details on print quality standards.