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We utilize batch printing (gang-run) for most orders.

A Gang Run, also known as a Combination Run or Combo Run, is a printing method where multiple jobs are printed together in a single production run on a printing press.

Gang runs are most effective when all print jobs in the same run share identical paper and ink specifications. This makes commonly printed items ideal for gang-run printing. For instance, full-color business cards, flyers, simple brochures, door hangers, and postcards are often grouped together in a single print run.

The gang-run method has significantly reduced the cost of full-color printing, especially for smaller orders that would otherwise be expensive if printed separately.

By combining multiple print jobs from different customers into one run, the overall production cost per job is lowered. This is because expenses such as press setup and paper waste are shared across multiple orders rather than being assigned to a single job.

These cost savings are then passed directly to customers, making printing more affordable. 

We carefully consider your order details (such as product type, size, and quantity) and choose either lithographic or digital offset printing—whichever option offers the most cost-effective solution for your order. 

Yes, you can request a quotation, and we will respond via email, typically within one business day. 

You can find more information about product specifications in our knowledge base. 

No, you will need to create your own design, and we will handle the printing. However, we offer ready-made design e-templates that allow you to design and order online for free. Additionally, you can explore cost-effective design options, such as using Canva Pro, a platform with numerous templates to assist you. 

A product template is a pre-designed guide that includes the actual dimensions, bleed area, and trimming lines to assist in artwork preparation. These templates are provided for your convenience to ensure accurate submission of designs. By downloading and using our product templates, you can easily insert your artwork, ensuring it meets the required format. This helps minimize the chances of job delays and improves the overall turnaround time. 

We will conduct standard checks on your file. If any issues are found, we will notify you via email so you can make the necessary corrections and resend it to us. 

You can refer to the artwork specifications and tutorials for guidance on properly preparing your artwork. 

You will receive an email from us notifying you of the issues. Your order will be placed in the “On Hold” status. You can make the necessary corrections and resubmit the file to us.

We prefer PDF files. You can refer to this link for the recommended PDF settings.

If you are unable to create a PDF following our guidelines, you may also submit your artwork in PSD, JPG, TIFF, or AI formats.

You can submit your artwork by uploading it after checkout. The upload interface for each product allows you to select and upload your artwork file.

If needed, you can place the order first and send the files later using the order chat function.

Yes, but only if your order has not yet reached the “Print in Progress” status. Please contact us for cancellation requests.

It's widely understood in printing that getting exactly the same color every single time is really difficult with today's technology. Things like the paper, the weather's humidity, the printing machine used, and even the differences between how colors look on your screen versus how they print can all affect the final color. 

You're welcome to print with us! Just make sure your printing project follows the law. We can't print anything offensive, like inappropriate images or writing. This also means we avoid printing things that might be sensitive politically, religiously, or racially. And remember, you're responsible for making sure your artwork doesn't break any copyright rules. 

Select Your Options – Choose your preferred specifications using the product form on the product page.

Add to Cart, Checkout, and Upload Files – After placing your order and completing payment, you will receive a notification email. We will review your files and proceed with printing if no issues are found. If there are any issues, we will contact you via email and the order chat system.

Printing Process – Once your file is ready, it will be sent for production. A notification email will be sent at this stage. (No further changes can be made at this point.)

Delivery or Self-Pickup – When your order is ready, you will receive a notification email.

• For Delivery: Orders will be shipped only when all products in the same order are ready. Delivery takes an additional 2-5 working days, depending on your location.
• For Self-Pickup: Ensure all items in your order are ready before coming for pickup. If your order includes multiple product types, it will be split into separate child orders to track their statuses individually, as processing times vary. 

If you have a promo code, enter it during checkout. If valid for your purchase, the discount will be applied in the cart. 

We do not provide official quotations. However, our online instant quote system generates pricing instantly based on your selected options in the product form. 

For instance, if the pricing calculator shows that you may print 300, 400, or 500 business cards, but you wish to produce 330, you should print 400.

We print in same quantity batches to get economies of scale. There is hardly any difference in pricing. Furthermore, we won't be offering a particular quote in this case.

Generally speaking, the response is no. This is a result of the gang-run printing we are conducting. All orders with identical specifications are printed in one batch. However, please get in touch with us if you want to order in larger quantities, like 100,000 pieces, or for more than RM5,000.

Once the order has been processed, everything is in line with the order label. Since our automated sorting system depends on this information, changing the address in the middle of the process may result in misplaced or misrouted items, which could cause your order to be delayed.

1. Access the order and review the order chat to identify any artwork errors flagged by the pre-press team.
2. Take note of the errors and make the necessary corrections to your artwork file.
   
3. Upload the revised artwork file in the order chat. (If submitting multiple files, ensure they are zipped before uploading. Refer to 'How to Zip Multiple Files' for guidance.)
   
4. Check back later for an order status update. (The status will be updated within 4 hours.) If the status remains 'ON HOLD', repeat Step 1. If the revised file is approved, the printing process will proceed. 

You can check your order history and status through the My Account panel. If your order contains multiple product types, it will be divided into separate child orders to track their statuses individually. This is because processing times vary depending on the product type. 

You can cancel your order if it hasn't started printing yet. Just get in touch with our team.

Keep in mind that if you cancel, the money you paid will be added to your eWallet to use for future purchases. The money in your eWallet doesn't expire. 

Delivery times vary depending on the product. The estimated delivery date will be displayed during the ordering process, or you can check the delivery schedule to view the duration for all products.

All orders must be placed through our website. Our instant quotation system allows you to quickly get a quote and simplifies your decision-making process.

The delivery fee is RM15 per order. 

All orders are shipped via our designated courier to all states in Malaysia. 

We aim to dispatch your completed order on time. Typically, delivery takes 2-5 working days. However, as we use third-party courier services, we cannot guarantee specific delivery preferences such as exact date and time. The actual arrival time depends on the courier company.

To track your shipment, use the provided tracking number on the courier service company's website. 

Yes, you may select the self-pickup option during checkout. 

Yes. Yes, you can select the 'Ship to another address' option during checkout. 

While we strive to deliver orders on time, we cannot guarantee 100% punctuality due to factors such as Acts of God, national emergencies, and courier service efficiency. 

Please wait until the 5th working day. If your order has not arrived by then, contact us immediately. 

You can update your address in the My Account panel. 

Yes, once your order status is updated to 'Print-in-Process,' you will receive an email notification with the invoice attached.

Alternatively, you can log in to your account and download it from there. 

We accept payments via Credit Card, FPX, eWallet, and manual invoice payment. 

During office hours, you can generally expect a response within 1-2 hours. For inquiries made after operating hours, we will respond by the next working day. 

All customers are covered under our satisfaction policy. If the print quality does not meet acceptable standards, we will offer a reprint. Please contact us within 5 days of receiving your order, including your order number and the reason for dissatisfaction. We will work with you to resolve the issue.

Important Note: We only reprint or refund products that fail to meet the General Expectations on Printing Outcome. However, we are not responsible for errors in typing, images, or design introduced by customers during artwork/document creation. To keep costs low, we do not review artwork/documents for content or spelling. 

All our consultants can assist with printing-related inquiries. If a consultant is unable to provide an immediate answer, we will get back to you as soon as possible. 

During office hours, you can reach us via live chat or email. Depending on your inquiry, our consultants may continue assisting you through options such as video call, screen sharing, or telephone call.